Asus UM425Q keyboard problems/numberpad [solved]

Dojoda

Hi
I have just purchased an Asus UM425QA Asus / 14" / 1920 x 1080 / Ryzen 7 / 5800H / 16 GB.
I am having trouble getting the keyboard and the number-pad, etc. to work on the ‘live’ USB. The touch-pad works in a standard mode. A external keyboard/mouse work also if it is with during boot-up.
As an option I thought about doing a duel load (Windows10/Neptune7) so if it all went to hell with Neptune I could fall back on Windows. But I would prefer a clean Neptune install if I could solve this problem first.

I have search for a solution and found none that was working/sensible, but now I am wondering if there is a solution.
Has anyone had any success with installing onto a UM425QA?
Dojoda

leszek

This seems to be a common issues with some models.
You could try booting the live system by pressing TAB (BIOS/CSM) or e key (UEFI) and add the boot command (on UEFI its the linux line)
i8042.reset=1
Then press enter (BIOS/CSM) or Ctrl+X (UEFI) to boot with this option.

Another fix can be applied only after install with adding the modules to load very early in the boot.

So creating a file with root rights /etc/modules-load.d/keyboard.conf with the contents
asus_wmi atkbd i2c_hid i8042 ohci_pci xhci_pci
and running sudo update-initramfs -u should help and after the next boot the keyboard should work fine.,

Dojoda

Hi
I am happy for your help.
Yep. If I had known this model was going to be this much trouble I would of I would of not of brought it. Now I have it has been an interesting learning curve.
First I am up and running.
I tried i8042.reset=1 in grub and test serveral distros and had no joy.
I updated the bios to 301 and tested the selection of distro’s I have on a handful of USB.
Then I tested a few distro’s MX-21, Neon, Fenen, Fedora to name a few and I had JOY with only Neptune which I am very pleased about. : 😁 😀 😃 😁
I have now done a installation and everything seems to be working well. I also created a file with root rightsas you recomended just to be sure.
So again thankyou for your fantasic distro.
Now how do I sign this off as Solved?
Kia ora Dojoda

leszek

Great that it works. Usually we edit the title of our posting and add [solved] to it 🙂